Shipping Policy

Last updated: 5 October 2026

AURTRS is operated by AURORA FLOW INTERNATIONAL CO. LTD, a company registered in England and Wales (Company Number 16718348).

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Where We Ship

We ship worldwide, delivered to your door. A small number of destinations may be unavailable due to carrier restrictions — if we are unable to ship to your address, this will be shown at checkout before you pay.

Order Processing

Orders are processed within 3–5 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays begin processing on the next business day.

You will receive an order confirmation email immediately after ordering, and a shipping confirmation email with tracking information once your order has been dispatched.

Free Shipping Worldwide

All orders ship free, to every destination we serve. The price you see at checkout is the full price — there are no shipping charges added.

Delivery Times

Delivery estimates begin from the dispatch date, not the order date. Please add the 3–5 business day processing time to estimate when your order will arrive.

Destination	Estimated Delivery
United States	10–20 business days after dispatch
Europe	12–25 business days after dispatch
Rest of World	12–30 business days after dispatch

These estimates are provided by our logistics partners and are not guaranteed. Customs processing, carrier backlogs, and weather conditions can cause delays.

Duties and Taxes Are Already Covered

There are no additional charges when your parcel arrives.

All import duties, customs fees, and taxes are paid by us in advance. The amount you pay at checkout is the complete and final cost of your order. You will not be asked to pay anything to the carrier or to customs when your parcel is delivered.

This applies to every destination we ship to. If you are ever asked to pay a customs charge on an AURTRS order, contact us at contact@aurtrs.com and we will resolve it.

Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number. Tracking information may take up to 48 hours to become active after dispatch.

If your tracking has not updated for more than 10 business days, please contact us and we will investigate with the carrier.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. We are unable to change the shipping address once an order has been dispatched.

If an order is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Reshipment costs are the customer's responsibility.

Lost, Damaged, or Delayed Shipments

If your order arrives damaged, or if the package appears to have been lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with the carrier to investigate. Where a shipment is confirmed lost or arrives damaged, we will provide a replacement or a full refund at no cost to you.

Order Cancellations

You may request cancellation within 12 hours of placing your order. Once an order has been dispatched, it can no longer be cancelled — please refer to our Refund Policy instead.

Contact Us

Questions about shipping or your order?

Email: contact@aurtrs.com

We aim to respond to all enquiries within 1–2 business days.